Shipping policy

Shipping Policy

Store: Star Discount
Email: support@stardiscount.shop

Thank you for shopping at Star Discount. This Shipping Policy describes how we process and deliver your orders.

1. Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, processing may be delayed by a few days.

2. Shipping Times

Estimated delivery times:

  • United States: 7–15 business days

  • Canada: 10–20 business days

  • Europe: 10–20 business days

  • Rest of the World: 10–25 business days

Delivery times may vary depending on your location, customs delays, and postal service conditions.

3. Shipping Rates

Shipping fees are calculated at checkout based on your location and the weight of your order.
Occasionally, we offer free shipping promotions.

4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
Tracking updates may take up to 48 hours to become available.

5. Incorrect Address

Customers are responsible for ensuring that all shipping information is correct.
We are not responsible for:

  • Orders shipped to an incorrect address entered by the customer

  • Lost packages due to an incorrect address

If you notice an error, please contact us immediately at support@stardiscount.shop.

6. Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, and other charges.
These fees are the responsibility of the customer and vary by country.

7. Lost or Delayed Packages

If your package is delayed, please allow additional time before contacting us.
If your package appears lost, contact us at support@stardiscount.shop, and we will assist you.

8. Damaged Items

If your order arrives damaged, please contact us immediately with:

  • Your order number

  • Photos of the damaged item

  • Packaging photos

We will evaluate the issue and offer a replacement or refund if applicable.

9. Contact Information

For any questions regarding shipping, please reach us at:

📩 Email: support@stardiscount.shop